Your ... jewelry will typically be shipped within 3–5 business days. Standard shipping generally delivers within 7–16 business days, while express shipping takes 5–8 business days.

Made-to-order items, such as bespoke designs or birthstone inserts, may take longer to dispatch. However, simple designs like initials, charms, or birthstones are generally not considered made-to-order and follow the normal dispatch timeframe.

Rest assured, we always strive to minimize any delays and appreciate your patience.

... offers standard shipping worldwide, so you can enjoy our jewelry no matter where you live. Customers in all countries can unlock free shipping by reaching the order threshold—$55 NZD or the local equivalent (displayed in your cart). Shipping is seamless and affordable, with no extra steps no matter where you’re ordering from.

We offer Shipping Protection on all orders for an additional $3 USD. This protects your purchase in case of loss in transit, damage, delivery attempt failure, theft, or if tracking shows delivered but you didn’t receive the package. For peace of mind, we highly recommend adding this option at checkout.

By purchasing with ..., you help contribute to animal welfare around the world, allowing us the amazing opportunity to donate a portion of our profits to animal sanctuaries and rehabilitation centers each month. As Veinci grows, our impact on animal welfare grows, providing care and aid to a variety of animals in need.

To remove an item, simply click the bin icon or remove text at the top right of the product you want to delete. Please note that free gifts included in your cart cannot be removed—they’re unlocked when your cart reaches a certain amount. But don’t worry—they’re completely free! The same applies to the eBook, which is also a free bonus for our valued customers.

If you're having difficulties placing an order, we can make it easy by sending you an invoice directly. Simply contact us at support@....com and provide the following details:

• Currency (e.g., NZD)
• Product Title and Variants (List the products, quantity, and specific options for each item)
• Shipping Protection (Whether or not you want to include it. Over 70% of our customers add it, and for how affordable it is, it’s a no-brainer—it protects your order against damage, theft, or loss.)

Example:

• Currency: NZD
• Adjustable Letter Initial Bracelets
• 1x (White / A)
• 1x (Black / B)
• 1x (Pink / C)
• I want shipping protection.

Some of our products offer exclusive discounts through the Bundle app, such as volume discounts (buy more, save more) and other special offers. To get started, select the quantity you’d like to buy—1, 2, 3, 4, or more. For each item, choose your preferred options (like bracelet styles), then click Add to Cart. Your exclusive discount will be automatically applied.

Please note that the discounts are perpetual—for example, if you buy 6 items, the first 4 will have the "Buy 4" discount rate, and the remaining 2 will get the "Buy 2" discount rate.

The eBook is completely free, so if you’re not interested, you can simply ignore it. There’s no need to download it or worry about it—it won’t affect your order in any way.

Our lifetime warranty ensures peace of mind with every purchase! We will replace any item once, free of charge. However, a $10 NZD fee applies to cover shipping, handling, packaging, and labor. To file a claim, please visit this link:File Warranty Claim.